Privacy Policy

1. Introduction

Iwana Specialty Coffee Roasters, operated by FARO USA LLC, respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (iwanacoffee.com) and make purchases through our online store.

2. Information We Collect

When you place an order, we collect: your name, email address, shipping address, billing address, phone number, and payment information (processed securely by our third-party payment processor — we do not store full credit card numbers). When you browse our website, we may automatically collect: your IP address, browser type, operating system, referring URLs, and pages viewed through cookies and similar technologies.

3. How We Use Your Information

We use the information we collect to: process and fulfill your orders, communicate with you about your orders, respond to your inquiries, send you marketing communications if you have opted in, improve our website and customer experience, and comply with legal obligations.

4. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information with shipping carriers (USPS), payment processors, and website hosting providers. All third-party service providers are obligated to handle your information securely.

5. Data Security

We implement reasonable security measures to protect your personal information. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

6. Cookies

Our website uses cookies to enhance your browsing experience and analyze website traffic. You can control cookie settings through your browser preferences.

7. Your Rights

You may have the right to access, correct, or delete your personal information, opt out of marketing communications, or request a copy of your data. Contact us at [email protected] to exercise these rights.

8. Children’s Privacy

Our website is not intended for children under 13. We do not knowingly collect personal information from children under 13.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.

10. Contact

[email protected] | +1 (725) 276-1378 | 61 W Utah Ave, Suite 101, Las Vegas, NV 89101.