Shipping Policy

Last updated: July 2026

At Iwana Specialty Coffee Roasters, we want your coffee to reach you as quickly and safely as possible. This Shipping Policy applies exclusively to orders placed through iwanacoffee.com.

1. ORDER PROCESSING

All orders are processed within 2 business days of payment confirmation. Orders placed on weekends or federal holidays will begin processing on the next business day. You will receive an email confirmation when your order is placed and a second email with tracking information once your order has shipped.

2. SHIPPING OPTIONS AND RATES

We currently ship within the United States only. The following shipping options are available at checkout:

Local Pickup (Free): Available for customers in the Las Vegas area. Orders are ready for pickup within 2 business days or sooner. Once your order is ready, we will contact you to schedule a pickup time during our regular business hours at 61 W Utah Ave, Suite 101, Las Vegas, NV 89101. Please do not visit the store for pickup until you have received confirmation from us.

Local Shipping — Nevada ($6.99): Available for shipping addresses within the state of Nevada. Estimated delivery time is 4 to 5 business days after shipment, depending on your location within the state.

Standard Domestic Shipping — Continental U.S. ($10.00): Available for all shipping addresses within the continental United States. Delivery times are determined by USPS based on destination and are typically 5 to 7 business days after shipment, though this may vary.

Free Shipping: Orders totaling $60.00 or more before tax qualify for free standard shipping anywhere in the continental United States.

3. SHIPPING CARRIER

All orders are currently shipped via the United States Postal Service (USPS). Tracking information will be provided via email once your order has been shipped. For tracking updates or delivery inquiries, please visit usps.com or contact USPS directly with your tracking number.

4. P.O. BOXES AND APO/FPO ADDRESSES

We are happy to ship to P.O. Box addresses and APO/FPO military addresses within the United States via USPS. Please note that delivery times to these addresses may be longer than standard estimates.

5. SHIPPING ADDRESS ACCURACY

It is the customer’s responsibility to provide a complete and accurate shipping address at the time of purchase. Iwana Specialty Coffee Roasters is not responsible for orders shipped to incorrect, incomplete, or outdated addresses provided by the customer. If an order is returned to us due to an address error, we will reship the order at the customer’s expense. Please double-check your shipping information before completing your purchase.

6. DELIVERY ISSUES

Once an order has been shipped, delivery times are estimated and not guaranteed, as they are determined by USPS. Iwana Specialty Coffee Roasters is not responsible for delays caused by the shipping carrier, weather, natural disasters, or other circumstances beyond our control.

If your package shows as delivered but you have not received it, we recommend checking with neighbors, your building’s mail room, or contacting USPS directly. While we are happy to assist where we can, we are unable to guarantee replacements for packages that the carrier confirms as delivered. For packages that appear lost in transit with no delivery confirmation, please contact us at hello@iwanacoffee.com within 14 days and we will work with USPS to locate your shipment.

7. PERISHABLE PRODUCT NOTICE

Coffee is a perishable product that is sensitive to heat and moisture. We package all orders carefully, but we are unable to guarantee product quality if a package is left in extreme temperatures for an extended period after delivery. We recommend retrieving your package promptly upon delivery.

8. INTERNATIONAL SHIPPING

At this time, we do not offer international shipping. We ship exclusively within the United States. If you are located outside the U.S. and are interested in our products, please contact us at hello@iwanacoffee.com and we will do our best to explore options for you.

9. CONTACT US

If you have any questions about your shipment or this Shipping Policy, please contact us:

Iwana Specialty Coffee Roasters
FARO USA, LLC
61 W Utah Ave, Suite 101
Las Vegas, NV 89101
Email: hello@iwanacoffee.com